Appraisals
When policyholders and insurance companies have a disagreement regarding the cost of repairing or replacing damaged property, it can be quite frustrating, especially for the policyholder who often feels he has no choice but to settle for the amount offered by the insurance company. Whether by design or not, insurance companies do not always notify policyholders of their right to participate in various forums to resolve property damage insurance claim disagreements which are becoming more common.
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Consequently, many policyholders never realize that they have the right to dispute an insurance settlement amount, nor do they understand how to properly initiate a property insurance claim dispute. One way for policyholders to dispute their insurance company's offer is to invoke the appraisal clause within the insurance policy. When conducted properly, appraisal can be a very effective alternative dispute resolution process.
If you have a disagreement with your insurance company over the cost of repairs or replacement of your damaged property, Braccia Adjusting LLC's got you covered. We can help to determine if your policy contains a property claim dispute clause provision and also discuss whether or not appraisal may be an appropriate option for you.​​
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Christopher Braccia the owner of Braccia Adjusting LLC, is a certified appraiser and can act as an appraiser on any loss that he was not a public adjuster on at any point in time. He is also a certified umpire.
Below is a list we compiled of answers to frequently asked questions regarding appraisals, which may help you ahead of your call with us.
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When should you consider an appraisal?Policyholders should consider requesting an appraisal when: 1. Significant disagreement: There is a substantial difference between the policyholder's claim amount and the insurance company's offered settlement. 2. Unsatisfactory Negotiation: Negotiations with the insurance company have reached an impasse, and attempts to resolve the dispute amicably have failed. 3. Complex Losses: The loss involves intricate technical or valuation issues that require expert assessment. 4. Policy Provision: The insurance policy specifically includes an appraisal clause or process.
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What is the appraisal process?1. Initiating the Appraisal: If there is a disagreement between the policyholder and the insurance company regarding the value of the covered loss, the policyholder can initiate the appraisal process by submitting a written request to the insurance company. 2. Selecting Appraisers: Both the policyholder and the insurance company each select an appraiser who possesses the necessary expertise and impartiality to assess the loss. 3. Inspection and Estimation: The appraisers jointly inspect the damaged property or loss to evaluate its condition and gather relevant information. Each appraiser independently estimates the value of the loss based on their assessment of the damage and applicable valuation methods. 4. Neutral Umpire Involvement: If the two appraisers fail to reach an agreement on the value of the loss, they submit their respective estimates to a neutral umpire. The umpire reviews the estimates and supporting documentation provided by the appraisers. 5. Final Determination: The umpire analyzes the evidence and makes a final and binding determination of the value of the covered loss. Both parties are legally obligated to accept the umpire's decision, which concludes the appraisal process.
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What are the benefits of the appraisal process?1. Fair and Impartial Resolution: The appraisal process ensures that disputes over the value of covered losses are resolved fairly and impartially by independent professionals. 2. Cost and Time Efficiency: It helps avoid protracted and costly litigation, saving time and resources for both parties. 3. Preservation of Relationships: By resolving disputes amicably through the appraisal process, the relationship between the policyholder and the insurance company can be preserved.
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What are the benefits of hiring a public adjuster?There are many benefits to hiring a public adjuster to represent you in the insurance claims process. Some of the benefits include: ​ Increased settlement amount: Public adjusters have a proven track record of negotiating higher settlements for policyholders. We have the experience and knowledge to properly document and value your claim. ​​ Expertise and experience: Public adjusters are experts in the insurance claims process. We know how to navigate the complex paperwork and procedures involved in filing a claim. ​​ Personal representation: Public adjusters work solely for the policyholder and understand the fine print of insurance policies. We are able to devote time to manage your claim to free up your time, giving you peace of mind knowing your claim is in expert hands.​​​
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How much does a public adjuster charge for their services?Braccia Adjusting LLC does not charge any upfront fees while maximizing your final financial settlement with your insurance company. However should we reach a settlement with your insurance company, we will charge you the percentage agreed upon when retaining our services. ​ In the State of Connecticut, public adjusters are permitted to charge no more than 10% of the final settlement of a loss covered by our employment contract.
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What is the difference between an Insurance Adjuster (IA) and a Public Adjuster (PA)?Insurance Adjuster (IA): Employed by the insurance company Represents the insurance company's interest Works to minimize the amount of money paid out on claims May not have the policyholder's best interests in mind ​ Public Adjuster (PA): Independent professional who represents policyholders Works to maximize the recovery for the policyholder Has vested interest in the outcome of the claim Charges a percentage of the claim settlement amount as their fee​
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How long does it take for a claim to get resolved?There is no set time period for claims to be settled. Some claims can take a couple of months, and some bigger and more complicated claims can take much longer to be resolved. There are many factors that go into determining when a claim will be finalized. Braccia Adjusting LLC always provides updates to their customers throughout the entire claim process.
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Is there any additional information that I should be aware of during the claims process?The insurance company will try and minimize the amount of money they pay you. This is because they are a for-profit business, and their goal is to make money. ​​​ The insurance company will use various tactics to try and get you to accept a lower settlement. Some tactics they use may include: delaying the claims process, offering you a lowball settlement, or just denying your claim all together.​​ ​​ You will need to be prepared to negotiate with your insurance company. This means being knowledgable about your policy, the extent of your damages, and the value of your claim. Public adjusters are experts in this area. ​ Be patient. The claims process can take time. Don't be discouraged if the insurance company doesn't immediately offer you a fair settlement. ​​ Be persistent. Don't give up if the insurance company tries to lowball you, or deny your claim. ​​ Consider hiring a public adjuster. A public adjuster can help you get a fair settlement. ​​​​
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You have decided to hire a public adjuster. What are the next steps?1. Notify your insurance company. Braccia Adjusting LLC will contact your insurance company as close to the date of loss (or date of discovery) as possible. In cases where a claim was reported to a carrier before our hiring, we will notify the carrier of our involvement immediately after our contract is signed. We usually do this by calling the carrier's claim department and submitting our contract via email or fax. 2. File a claim. Once we have notified your insurance company, we will need to file your claim. This can be done online, by mail or over the phone. We will need to provide information about the loss, such as the date and time it occurred or it was discovered, the cause of loss, and the extent of the damage. ​ 3. Document the damage. We will conduct our investigation of your loss. This involves, but is not limited to: taking photos and/or videos of the damage to your property, gathering specifics regarding the cause of loss, recording the measurements of the affected ares, and conducting necessary inspections. Each claim is unique in its own right; some losses will involve certain investigatory techniques that others do not. ​ 4. Get an estimate for repairs. We will write an estimate for the cost of repairs using the latest industry estimating software. ​ 5. Submit your claim. Once our investigation and estimate(s) are complete, we will then submit your claim to your insurance company. We provide all supporting documentation we have regarding your claim to the claims department in a time sensitive manner. ​ 6. Negotiate your settlement. Once your insurance company has reviewed our claim submissions, they will make Braccia Adjusting LLC an offer for a settlement. We may need to negotiate with your insurance company to get a fair settlement. This may involve numerous discussions, many of which might involve disagreements between the insurance company and the public adjuster. ​ 7. Receive your payment. When the public adjuster and the insurance company reach a mutual agreement on your settlement, you will begin to receive your payment (s).
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What is a public adjuster?A public adjuster is an independent professional who represents policyholders in the insurance claims process. We work to ensure that policyholders receive a fair and equitable settlement from their insurance company. Public adjusters are not employed by the insurance companies and do not have a vested interest in the outcome of a claim. We work solely on behalf of the policyholder and are committed to maximizing the recovery for our client.
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When is it best to contact a public adjuster?It's ideal to contact a public adjuster as soon as you suspect that a claim may need to be filed with your insurance company. Contacting and hiring a public adjuster before notifying your insurance company is beneficial for several reasons including: ​​ If you are already underway in the claims process and are not satisfied with the settlement offer from your insurance company, you may want to consider hiring a public adjuster. Upon an initial inspection of what you think may be a reason to file a claim with your insurance company, may prove to be an excluded peril under your insurance policy. In this case, it would best be refrain from notifying your insurance company and even assuming responsibility for repair costs yourself. A public adjuster will advise you on whether to report such damage and will lessen the possibility of your insurance company unnecessarily increasing your rates.